legendsoflala

legendsoflala

I'm a teacher, and my students are trying to download videos. None of them are currently able to download videos - even when they have new accounts (they haven't downloaded ONE let along FIVE).

Can someone please help us understand this?

Thanks

MA

Daniel Hayek

Daniel Hayek Staff

Can you link to some of the videos they are trying to download so we can test?

legendsoflala

legendsoflala

It's not letting ANY links.

Our students each have their own account. It's saying that they've reached their quota. But for many students, it's the first download on that account today.

Is the limit set by IP address perhaps - or user account?

Is there a classroom solution for this glitch?

thanks

legendsoflala

legendsoflala

It keeps saying "Cannot download anymore videos today"

Sam Morrill

Sam Morrill Staff

Hi there, sorry, but this limitation is based on IP and we cannot lift it.

legendsoflala

legendsoflala

It's not letting ANY links.

Our students each have their own account. It's saying that they've reached their quota. But for many students, it's the first download on that account today.

Is the limit set by IP address perhaps - or user account?

Is there a classroom solution for this glitch?

thanks

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