How do I find videos available for purchase on Vimeo?

You can easily discover great collections or browse through different categories to find films, series, and videos available through Vimeo On Demand (VOD).

Click on any title to read a full description, watch a trailer, and purchase.

​You can watch your purchased video right away or anytime within the specified viewing period. Simply log in to Vimeo at vimeo.com/ondemand and click Purchases in the top navigation bar to find your active rentals, subscriptions, and purchases.

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Can I purchase Vimeo On Demand titles on my connected TV device?

Currently, you can purchase Vimeo On Demand titles directly on all Roku devices. You can find instructions right here

We’re continually working to support purchases of Vimeo On Demand titles across as many devices as possible, so stay tuned for updates!

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What’s the difference between “Rent," “Buy,” and Subscription purchases on Vimeo On Demand?

With Vimeo On Demand, you can make three kinds of purchases:

Rent: When you rent videos, you will be able to stream the videos anytime during the specified rental period.

Buy: When you buy videos, you will be able to stream the videos for as long as they remain on Vimeo. If the seller allows, you will also be able to download the videos to your computer and devices, DRM-free.

Subscription: When you subscribe to a series, you have unlimited streaming access to all current episodes of the series for a recurring monthly fee. You will also have immediate access to any new episodes added to the series page during your active subscription.  

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If I purchase the “Rent All," "Buy All," or Subscription option for a VOD series, will I be able to watch videos that get added after my purchase?

When you "Rent All," you get access to all of the current videos as well as any that are added to the Vimeo on Demand page during the specified rental period.

When you “Buy All,” you get access to any videos added to the VOD page for as long as it remains online.

When you subscribe to a series, you have unlimited streaming access to all current videos on that series page, as well as any future videos that get added, as long as you maintain an active subscription.  

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I rented a title, but now I'd like to buy it. What can I do?

Contact us and we'll be happy to help you out.

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Why am I getting an error message when I try to make a purchase on Vimeo On Demand?

If you’re seeing an error message that says “Oops. Something is not right here.” when trying to make a Vimeo On Demand purchase, this usually indicates an issue with your payment method. If you’ve made sure you’re entering your payment information correctly (or you’re seeing the message with multiple payment methods), please contact us so we can dig in on our end and provide more information.

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How do I use a promo code to purchase a Vimeo On Demand title?

If you’ve received a promo code, you can redeem it directly on a title’s Vimeo On Demand page. On the title’s page, click the button for the type of purchase your code is good for (Buy, Rent, or Subscribe). Then, in the purchase window that appears, click Apply promo code, enter the code, and click the Apply button. The purchase window will then update to reflect the discount.

apply promo code link
apply button

If your code is for 100% off, you’ll need to click Continue to complete the transaction. If your code is for a partial discount, then you’ll need to enter valid payment information along with the code in order to complete the purchase.

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I’m being told that my discount code is invalid. What’s going on?

If you’re certain that you’re entering the code correctly and you’re seeing a message that says “Sorry, that discount code appears to be invalid”, please contact us so we can investigate further (please include the code you’re trying to use in your email).

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What happens when I pre-order a Vimeo On Demand video?

When you pre-order a Vimeo On Demand title, you’re purchasing it before it has been released. You'll know that you are pre-ordering because the VOD page will display a banner that says, "Pre-order now."

Pre-order now banner

When the title is released, your card will be charged and you’ll be notified via email that the title is ready to view (you will also be notified if the release date changes or if the pre-order is canceled). If the price at the time of release is lower than the price at which you originally pre-ordered the title, you'll be charged the lower price. Please note that if you pre-ordered a rental purchase, your rental period will begin as soon as the title is made available by its creator. 

You must enter a valid credit card to pre-order Vimeo On Demand videos. You cannot pre-order with PayPal. If we’re unable to process your payment at the time of the title’s release, we’ll send you an email prompting you to try purchasing the title again. If you’re uncertain about the status of your pre-order purchase, contact us so we can take a look on our end.

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What time will the title I pre-ordered be available on its release date?

The creator is responsible for releasing a title on its release date. As soon as a title has been made available for viewing on its release date, your card will be charged for your pre-order, and you’ll then have access to your purchase. We’ll also email you as soon as the title is available for viewing!

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How can I cancel a Vimeo On Demand pre-order?

You can cancel a Vimeo On Demand pre-order at any time by visiting your Purchases page, scrolling down to the Pre-orders section, and clicking the button that says Cancel.

How to cancel your preorder

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I already bought this title! Why don’t I have access to it?

Sorry for the confusion! A few things may have happened with your purchase:
  1. Did you choose to “rent” the title? If so, please check the title’s rental period on its Vimeo On Demand page in case your rental period ended.  
  2. Is it possible that you purchased the film under a different Vimeo account? In order to access your purchase, you must be logged in to the same Vimeo account you used to purchase the title originally. If you think you need help accessing the account you used to make your purchase, let us know and we can help out.
  3. The charge may be pending. If your billing statement doesn’t indicate that the charge went through successfully yet, it’s possible that the charge is still awaiting authorization. In this case, if the charge doesn’t go through successfully, it will eventually clear from your billing statement.  
  4. Your payment method may have failed. If we aren’t able to charge your payment method successfully, then your purchase won’t go through, and you’ll need to try making the purchase again. If you have questions about the status of your purchase, contact us so we can take a look on our end.

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Can I buy Vimeo On Demand titles in a currency other than USD?

Yes, you can pay in another currency if the person selling the title has chosen to accept it.

We currently support the following currencies:
  • US Dollar (USD)
  • Euro (EUR)
  • Australian Dollar (AUD)
  • Canadian Dollar (CAD)
  • British Pounds Sterling (GBP)
  • Danish Krone (DKK)
  • Japanese Yen (JPY)
  • Norwegian Krone (NOK)
  • Polish Zloty (PLN)
  • South Korean Won (KRW)
  • Swedish Krona (SEK)
  • Swiss Franc (CHF)
We'll continue to add more options in the future.

Please note that currently, dollar-off promo codes can only be applied to purchases made in USD.

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How do I cancel a Vimeo On Demand pre-order?

You can cancel a Vimeo On Demand pre-order at any time by visiting the Purchases tab of your Billing settings, scrolling down to the Pre-orders section, and clicking the button that says Cancel.

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