How do I watch the Vimeo On Demand videos I purchased on my computer?

To view your Vimeo On Demand (VOD) purchases, log in to your Vimeo account and go to your Purchases (purchases also appear in your Watch Later queue). Clicking on a title in your purchases will take you to the VOD page, where you can stream the video(s). To switch into full-screen, click the icon in the lower-right corner of the player.

If your purchase has a download option, you can save the video file to your computer by clicking the Download button on the title’s page (just below the video player). You can also download your purchases by going to your purchases and clicking the green download icon that appears while hovering over the title’s poster image.

Download from your library

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How do I watch Vimeo On Demand videos on my TV?

You can view Vimeo On Demand videos on your TV using any of the connected devices listed on vimeo.com/everywhere

For most connected TV devices, you’ll need to make sure you have the Vimeo app installed on your connected device. You can find helpful instructions in the TV Apps section of our FAQ.  

Once you have access to Vimeo on your device, log in to your account, and navigate to your Watch Later queue — any Vimeo On Demand titles that you purchase or rent will appear here automatically.

The Vimeo iOS app also supports Chromecast and iOS AirPlay, so you can cast and AirPlay videos from your iOS devices right to your TV. You can find helpful instructions in our Chromecast and AirPlay FAQ articles.

Apple TV users can log into their Vimeo accounts and find their VOD rentals and purchases under the “My Videos” section.

Once you've logged in to your device and selected the title you want to watch, sit back and enjoy!

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How do I watch Vimeo On Demand videos on my phone or tablet?

You have two options for viewing purchased videos on your mobile device:    
  1. Mobile app: Download the Vimeo mobile app to your phone or tablet. Within the app, log in to Vimeo, then navigate to your Watch Later queue, where you’ll find your purchased videos, ripe for the viewing.
  2. Mobile site: On your phone or tablet, open a web browser and go to vimeo.com.  Log in to Vimeo, click the “v” icon (in the top-left corner of the page), and choose Purchases from the menu. In your purchases, you should see all of your purchased titles.

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Can I download Vimeo On Demand videos to my phone or tablet?

There’s no way to permanently download a video from Vimeo onto your phone, but our mobile app does allow you to save videos for offline viewing.

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What can I do if a Vimeo On Demand video is pausing, stuttering, or choppy when I try to stream it?

Try turning off HD mode by clicking the "HD" icon at the bottom of the player (the HD icon will turn grey when HD is off). With HD turned off, the Vimeo On Demand player will dynamically serve the video at the best resolution your connection speed can handle at any given time. This should improve playback performance.

If this doesn’t help make playback smoother, make sure you have the latest version of Flash running on your computer. 

If you’ve tried the above steps and you’re still having trouble, please test your Internet connection by going to this page and clicking Test Download Speed. Then, please contact us (and include the test results from that page!) so we can further assist you.  

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I clicked the download button on a Vimeo On Demand page, but my download pauses or doesn’t finish. What can I do?

Try starting a fresh download (on the video’s VOD page) to see if that helps. If that doesn’t do the trick, make sure you’re using the most up-to-date version of your browser, or try downloading the video in another browser. 

In addition, if you’re having trouble downloading a file over a wifi connection, try plugging an ethernet cable into your computer for a more consistent Internet connection.

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I downloaded the video I purchased, but it doesn’t play on my computer. What can I do?

Try downloading the file again from the video’s Vimeo On Demand page, and make sure the download finishes completely. If that doesn’t do the trick, make sure you’re using the most up-to-date version of your browser, or try downloading the video in another browser. 

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Why isn't this Vimeo On Demand video available in my region?

Some titles may have different distribution agreements for different global regions. For this reason, some of the titles on vimeo.com/ondemand are only available for purchase in certain countries.

If the title you want to watch isn't currently available in your region, you're welcome to reach out to the creator for more information (via the Message button on the title’s Vimeo On Demand page). They may be able to tell you where you can watch the title in your country.

If you purchase an On Demand title with Digital Rights Management (DRM) enabled, you will not be able to stream that title in a region where it is not available for purchase.

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Why isn't this Vimeo On Demand title available in my language?

Creators can choose to offer their Vimeo On Demand titles in as many languages as they want, so the responsibility falls on them to choose what languages (including captions / subtitles) they offer for their titles.  

If a title you want to watch isn't currently available in your language, you're welcome to reach out to the creator for more information (via the Message button on the title’s Vimeo On Demand page).

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What am I opting into when I Receive Updates from a Vimeo On Demand title?

When you opt-in to Receive Updates, you’re allowing the Creator of that VOD title to contact you with future updates via email and Vimeo message. You’ll be the first to know about new work, special deals, and any other cool stuff they cook up!

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Why was my Vimeo On Demand comment deleted?

Comments are a way for members to share their honest opinions in a respectful manner.

​Comments may be deleted by a Vimeo moderator if they:
  • Don't follow the Community Guidelines (e.g., "You suck!")
  • Are promotional or off-topic (e.g., "Cool vid. PS: Check out my website!")
  • Involve a support-related question (our staff will reach out directly via email before removing the comment)

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How can I watch Vimeo On Demand videos with captions or subtitles?

While viewing your purchased video on a computer, click the CC button in the player's bottom toolbar. In the menu that appears, select the caption or subtitle track you’d like to see. 

caption menu

Please note: the CC button will only appear in the Vimeo player if captions or subtitles are available for the video you’re watching. The availability of captions or subtitles is dependent upon what the creator has chosen to provide.   

If you’re viewing on Apple TV, you can find instructions for enabling captions here.

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If I purchase a Vimeo On Demand title for download, how do I download captions or subtitles to view with the video?

To watch a downloaded VOD title with captions or subtitles, you’ll need to download both the video and the caption files to your computer. You can download both of these files by going to the title’s VOD page, then clicking the Download button. In the window that appears, select the desired video file for download, then select the desired caption file for download. (You can also download these files by hovering over the title in your Purchases and clicking the green download icon.)

Once you’ve downloaded both files, you’ll need to use them with a media player that supports caption files.

We recommend VLC because it is compatible with a wide range of operating systems and file formats. You can download it for free here

Once you've installed VLC, follow these steps:
  • Download a film/series from the title page or your Vimeo On Demand purchases.
  • Download the desired caption or subtitle file (should be .SRT format) from the download module.
  • Open the downloaded video file in VLC Media Player.
  • From the menu, click Subtitles, then Add Subtitle File...
  • Select the downloaded .SRT file, click Open, and enjoy!

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I see the error "Unable to play video." What gives?

Some Vimeo On Demand videos have Digital Rights Management (DRM) enabled, meaning they can only be played in certain viewing environments. If you see this error message, you’re likely trying to watch in a version of your browser that’s not supported, or on a version of your device’s OS that’s not supported.

If you’re viewing in a browser: Try updating your browser to see if that helps.

If you’re viewing on a mobile device: Try updating your mobile device’s version of iOS or Android, or viewing on a device with an up-to-date OS version.

If you’re viewing on a connected TV device: Try viewing the video on your computer, or on an iOS or Android device. Support for viewing DRM-enabled videos on connected TV devices is coming soon!

If you continue to have difficulty playing the video, please contact us.

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Why do I see "Hold up. You're streaming from too many places at once!" in the player?

Some Vimeo On Demand titles can only be viewed on one device at a time. There are also limits on how many different titles can be streamed concurrently on different devices.

If you encounter this error, reduce the number of simultaneous streams occurring on your account. If you continue having trouble, please contact us.

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How do I change my authorized devices for Vimeo On Demand?

If you see the error message “Sorry, you’ve hit your max. # of authorized devices,” you will need to deauthorize one of your current devices in order to authorize the new one.

Follow these steps to deauthorize a device:
  • Visit https://vimeo.com/settings/apps#devices
  • Authorized devices will appear at the bottom of this page
  • Click the green button next to the authorized device you want to remove
  • Now you'll be able to authorize a new device
Please be aware that you can only deauthorize up to two devices within a 90-day period.

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