Vimeo Law Enforcement Guidelines
Vimeo does not reveal personally identifiable information or other data about our users or their videos without one of the following:
- A subpoena seeking basic subscriber records as defined under 18 U.S.C. Section 2703(c)(2).
- A search warrant issued under the relevant Federal Rules of Criminal Procedure or state equivalent.
- A court order that is appropriate to the nature of the matter and accurately describes the requested data.
Vimeo does not require any particular format for a law enforcement request, but the subpoena or court order should, at a minimum:
- Provide the name, title, and contact details of the responsible law enforcement officer, a description of the issuing authority, and a return email address issued from a law enforcement agency domain.
- Identify the Vimeo user or videos for which data is being sought by providing either the URL at which they can be found (vimeo.com/user####### or vimeo.com/#######) or the email address used to register the account.
- Specify with sufficient particularity the information being sought and how that information relates to an active investigation. Vague or overbroad requests will result in significant delays.
In most cases, Vimeo is able to provide the following, if applicable:
- Account information including user ID number, screen name, email address associated with an account, account registration date, account termination date (if any).
- IP logs, including the IP addresses from which a particular user acessed their Vimeo account or uploaded a particular video including time-stamp with the date.
- Payment information for purchases (assuming any have been made) including date, time, and product type, and billing address. If the Vimeo user is set up to receive payments, we can also provide their Paypal email address.
- Video content.
Vimeo, Inc. is based in the United States of America. Law enforcement organizations from outside the United States may need to submit a Mutual Legal Assistance Treaty (MLAT) request or letter rogatory through the proper legal authorities in their own country order to obtain any user data. Vimeo reserves the right to review these requests on a case-by-case basis.
Vimeo will preserve account records for up 90 days upon receipt of a valid preservation request. The preservation request can be submitted through the same channels as the information request and needs to be issued in accordance with applicable law.
Where to Submit Requests
Law enforcement requests may be submitted via:
- Online: Our law enforcement request form
- Email: email@example.com
Attn: Legal Dept.
555 West 18th Street
New York, New York 10011
(Receipt of a data request using by any of these submission methods is meant to facilitate the ease of requests. It is not a waiver of any objections, including lack of jurisdiction or proper service.)
Unless prevented from doing so by law or at our discretion if we determine that the facts and circumstances of the situation require non-disclosure, Vimeo reserves the right to notify users when their account is the subject of a law enforcement inquiry. Note that Vimeo also reserves the right to disable any account we determine to be in violation of our Terms of Service or Community Guidelines.
If the nature of the underlying matter is time-sensitive or involves the imminent risk of harm to an individual, law enforcement agencies should describe the exigent circumstances in the body of their request. Vimeo reserves the right to review these requests on a case-by-case basis.
Vimeo reports any and all cases of apparent child exploitation or harm to minors to the National Center for Missing and Exploited Children (NCMEC). This includes any cases brought to our attention by law enforcement officers.
Right to Seek Costs
Vimeo may seek reimbursement for costs in responding to requests for information as provided by law. Vimeo also reserves the right to charge additional fees for costs incurred in responding to unusual or burdensome requests. For matters related to imminent threats, Vimeo may waive these fees.