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  1. Service Requests in ServiceDesk: Overview

    15:54

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    Information for ServiceDesk users who need to fulfill client service requests

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    • How to build Simple Service Requests

      15:39

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      Information for IT support staff. Also see https://wiki.muohio.edu/confluence/display/tsc/Simple+Service+Request+%28SSR%29

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      • SDSTAFF and SDSTUDENT Service Requests in ServiceDesk

        15:07

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        ServiceDesk service request information for SD staff and students

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        • Asset Disposal Overview--Local Desktop Support

          12:45

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          Technology Asset Disposal workflow, intended for local desktop support representatives.

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          • Service Request Approvals in ServiceDesk

            08:31

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            Information for ServiceDesk users

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            • IT Services Hardware Quote Training

              08:29

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              Information for Remediation & Repair support staff at Miami University.

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              • Fulfilling Service Requests in ServiceDesk

                06:55

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                Information for ServiceDesk users

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                • Logging Incident and Service Request Tickets in ServiceDesk

                  06:22

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                  Information for IT student support staff.

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                  • Uploading Files Using the Resources Tool

                    05:01

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                    How to use the Resources tool in Niihka to upload files to your site

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                    • Creating a Test or Quiz in Niihka

                      05:01

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                      Using the Tests & Quizzes tool in Niihka

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                      • Setting up an assignment in Niihka

                        04:57

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                        Using the Niihka Assignments tool

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                        • Configuring the Niihka Gradebook

                          04:57

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                          Using Niihka Gradebook to organize and set up a grading structure.

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