How many of you are managing data effectively? Are you setting the HTML format for account record fields, importing data with consistent values both in terns of the data that's uploaded and the matching content that appears on your forms, using segmentation to personalise content through our query builder and supporter profiling tools, building form validations to ensure you're getting clean data? All of these tools and more available in Engaging Networks and can help you to improve data management. Once you're managing your data effectively there are so many useful reports that are available in the software that will allow you to benchmark your emails, fundraising and advocacy pages. Marta covers these topics in this workshop.