1. Capital One: Command center everywhere: Decentralizing the command center, presented by Andrew Kauz & Sherry Roper


    from SocialMedia.org Added 11 0 0

    The case study above was presented at SocialMedia.org's Member Meeting 35 in New York on May 20, 2015. SocialMedia.org Member Meetings are the most useful, efficient, and productive meetings for social media leaders at big brands. You’ll collaborate with smart and generous people like you, with jobs like yours, at companies like yours. No vendors, no agencies, no sponsors, no consultants, and no small businesses allowed — ever. To learn more, visit socialmedia.org/meetings. To download the slide presentation in this video, visit http://wom.us/1QGU8IL. ---------------------------------------------------------------------------------------------------------------------- In their SocialMedia.org Member Meeting case study presentation, Capital One’s Principal Product Manager of Social Media Monitoring, Andrew Kauz, and Senior Brand Manager, Sherry Roper, explain how they decentralized their listening command center strategy to raise the importance of social data. They also talk about how their Spark Newsroom allows them to leverage social to offer additional service offerings to the team and business partners. ---------------------------------------------------------------------------------------------------------------------- Below is live coverage of this session: — Andrew started with a poll of how many companies have a social command center and then how many companies have teams that actually sit in the command center. They began this process to give access to more team members across Capital One. — Two years ago, Andrew inherited the social command center at Capital One. “It was a humble but a great place to start to build a brand new command center.” — Andrew: It was an opportunity to start fresh and staff it in a new way. We started a new command center and called it “The Exchange.” — Andrew: We really wanted to make this room the physical embodiment of the voice of the customer. We put up big screens that they devote to real human interactions to represent the needs of the business. — Andrew: The data is important, but it’s really about the voice of the customer — that’s the foot in the door to get a command center started. Show what’s really going on organically in social. — Andrew: We created the distributed command center model: A command center as a hub, other locations as spokes. — Andrew: The command center is very high profile, everyone can see the space and take advantage of the technology. It allows employees to see what customers are saying as it relates to their role at Capital One. — Andrew: Everyone at your company can take advantage of this technology. Things happen on social first so employees are able to immediately act on what they see from the command center. — Andrew: The secret to buy-in is finding the balance of business value and the cool factor. Don’t under estimate the appeal of spreading technology across your offices. — Sherry begins with the Spark Newsroom Case Study. Newsroom is both a cross-functional team AND a room with a listening command center in it. — Sherry: The command center for the Spark Brand was installed at the end of last year. Use it to track the traffic to blog and content analysis. — Sherry: The idea for creating the command center for the Spark Newsroom was to harness listening power and influence the organization. — Sherry: This has really brought the Spark Newsroom front and center for the rest of the company. It allowed us to educate others on the power of social. — Sherry: It’s allowed us to leverage social to offer additional service offerings to the team and business partners.

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    • 6 Foot Command Center Podium by DSI - Assembly


      from DSI Added 18 0 0

      This video will show you how to assemble your 6 foot Command Center Podium from DSI. Be sure to inspect the packaging for shipping damage BEFORE you sign for delivery.

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      • SmartRoom Live


        from MutualMind Added 14 0 0

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        • Sharx Media Social Media Command Center


          from Sharx Media Added 13 0 0

          This is the official social media command center for Sharx Media. It is a work in progress.

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          • COMMAND CENTER - NITRUS IMPACT DRIVE special attack


            from Gautam Venkatesan Added 14 0 0

            Unleash the power of Nitrus with the Command Center's special attack.

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            • Messina Mobile Communication Command Center


              from simone mcfarland Added 202 0 0

              The Messina Mobile Communication Command Center can provide you with what you are looking for whether your hosting a concert, need an emergency response center or looking for a communications unit that can be used off-site. We updated the essential items, added even more state of the art equipment and made the work space more versatile. A new quieter dispatch area has been added on the upper floor making a total of seven work areas. We meet and exceed requirements for both governmental entities and private organizations. Our highly-experienced team of technicians are available 24/7 to insure you receive what you need to get the job done. Contact: info@MessinaEmergencyServices.com for more information.

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              • nContext Decision Space®


                from nContext Added

                A uniquely designed Decision Space®, or next generation Command Center, enables organizations to access a variety of information sources and integrated technology for better decision-making. Information sources include Social Media and Open Source, as well as an organization’s data. Our customizable Decision Space is able to promote organizational transformation by enabling the shift from reactive to proactive business decision-making. Not only are organizations better equipped to manage risks and vulnerabilities, but they can anticipate them, too. Instead of asking questions such as “what happened?” and “how do I react?”, they can instead ask, “what if these trends continue?” and “what will happen next?” Organizations begin to make better decisions by having greater control over their situation. A Decision Space starts with determining what decisions need to be made, and by whom. We start with the end in mind, so we can design a Decision Space and implement IT architecture to bring you better decision-making capabilities.

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                • Mighty Morphin Power Rangers Power Morphers


                  from Edward C. Saavedra Added 125 0 0

                  Power Morphers, Coins, and Box created in Autodesk Maya.

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