1. Winning By Design - The Consulate Session

    01:07:39

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    In this 1hour and 15 minutes I talk about the basics of the blueprints.

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    • Customer Success: Using a Maturity Model to Build a Strategic Customer Education Organization

      53:20

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      Did you know? Research from the Technology Services Industry Association (TSIA) has shown that customer education programs have: Reduced the number of support calls by a factor of three. Increased…

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      • How Gainsight’s CEO Uses Gainsight

        56:41

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        If you listen in the hallways of most B2B companies, you’ll hear a non-stop stream of opinions, backed up by very few facts. Uninformed opinions can lead to endless debate, delays in decision-making…

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        • Customer Success Best Practices for SaaS Retention: Metrics and KSFs for Building a High Performing Customer Success Tea

          01:01:26

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          Customer Success Best Practices for SaaS Retention: Metrics and KSFs for Building a High Performing Customer Success Team Insight Venture Partners and Gainsight presented a webinar on customer success…

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          • The Membership Economy - Mastering the Forever Transaction

            46:51

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            Robbie Kellman Baxter created the popular business term “Membership Economy” in response to how the smartest, most successful companies are using radically new membership models, subscription-based…

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            • How it all fits together

              06:19

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              Completing the picture, how the videos, the playbook, the process chart, and the worksheet all fit together

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              • E9. The use of video as content

                04:24

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                This play explains how to create the next step in outbound by leveraging your personality through the power of video.

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                • #5 Content as your outbound call

                  04:38

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                  The use of content as your outbound sales call.

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                  • #4 Social Selling Part 4 - Content Sharing

                    06:21

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                    To share insights online = to share content. In this 4th episode I explain step by step how you become a social selling powerhouse.

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                    What are Tags?

                    Tags

                    Tags are keywords that describe videos. For example, a video of your Hawaiian vacation might be tagged with "Hawaii," "beach," "surfing," and "sunburn."