1. Customer Success Manifesto

    01:58

    from Totango / Added

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    We are living in a a new world! Customer First Manifesto

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    • Hire and Structure For Customer Success

      51:46

      from Gainsight / Added

      159 Plays / / 1 Comment

      Have you been tasked with creating a CSM team or transforming an existing business unit’s processes to focus on Customer Success? You’re not alone – over 5000 enterprises are hiring customer success managers this year and all are pondering these same questions: What are the skill sets that I should look for? How do I structure the team to increase the bottom line? Where do I source the talent I need? Join hiring expert Jonah Manning of PeopleOps and customer success sage Dan Steinman of Gainsight to learn how to build your team with superstars, organize around specific customer initiatives, and optimize with Customer Success team and workload management technologies. Specifically, we covered: The four customer business models that dictate how you will hire Ideal skill sets for different customer initiatives How to develop a World Series winning customer success team Who: Dan Steinman, Chief Customer Officer, Gainsight & Jonah Manning, CEO of PeopleOps

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      • CS360

        01:16

        from Jim Eberlin / Added

        37 Plays / / 0 Comments

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        • CloudBees on Customer Success

          01:16

          from Totango / Added

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          Harpreet Singh, Sr Director of Product Management at CloudBees, shares the ways they use Totango for customer insight for monitoring accounts and onboarding processes.

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          • Greentree Imaging

            03:14

            from FayeBSG / Added

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            Nick Lukich from Green Tree Imaging discusses their success with SugarCRM. For more information visit www.fayebsg.com

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            • Baynote Customer Success: The Stelter Company

              02:51

              from Baynote / Added

              1,172 Plays / / 0 Comments

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              • Autodesk Building Design Suite Başarı Hikayesi - Baker Nowicki Design Studio

                01:43

                from Autodesk Türkiye / Added

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                Baker Nowicki Tasarım Stüdyosu'nun başarı hikayesi. Buddy Gessel, Autodesk Building Design Suite ile büyük firmalarla nasıl rekabet ettiğini anlatıyor.

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                • Autodesk Infrastructure Design Suite Başarı Hikayesi - Whitewater Mühendislik

                  02:13

                  from Autodesk Türkiye / Added

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                  Whitewater mühendislik müşterisinin başarılı videosu.Brian Smith,Infrastructure Design Suite'in çeşitli araçlarını kullanarak Gibson Hidroelektrik Barajı'nın tasarlanması hakkında bilgi edinin.

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                  • Autodesk Infrastructure Design Suite Başarı Hikayesi - BS&B Christ

                    01:33

                    from Autodesk Türkiye / Added

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                    S&B Christ Danışmanlık başarılı videosu. Brian Christ ,Autodesk Infrastructure Design Suite kullanarak inşaat ve çevre mühendisliği için güvenlik açığı değerlendirmeleri üzerine bilgi paylaşıyor. http://www.autodesk.com/suites/infrastructure-design-suite/overview

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                    • Autodesk Infrastructure Design Suite Başarı Hikayesi - Whitewater Mühendislik

                      02:13

                      from Autodesk Türkiye / Added

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                      Whitewater mühendislik müşterisinin başarılı videosu.Brian Smith,Infrastructure Design Suite'in çeşitli araçlarını kullanarak Gibson Hidroelektrik Barajı'nın tasarlanması ve inşaası hakkındaki bilgileri paylaşıyor.

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