1. Managing Challenging Patrons: Security for the New Library Environment


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    Every library encounters challenging situations with patrons who seem eccentric, entitled or possibly even aggressive. We all know who they are. In this one hour webinar, Dr. Steve Albrecht, one of…

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    • What Do I Do Now_ Part I of II


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      Presented by Karen Strauss and Leah Esguera on May 14, 2013. To a great extent, libraries’ users behave within the framework of acceptable social norms. But a subset of users in all libraries…

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