1. Why is Culture So Important to Service?

    02:49

    from Michael Saletta / Added

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    Full customer service is about more than being polite - it's about making an emotional connection with the customer. The only way to ensure that your business is emotionally connecting with your customers is to create the culture you want your customer to experience.

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    • The Importance of Feedback and Coaching

      03:01

      from Michael Saletta / Added

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      How does feedback work in your organization? Without feedback a company cannot manage to move forward because nobody has been coached for growth. The giving and receiving of feedback must be learned and practiced daily. When we get in and consistently let our team know the critical information they need in order to succeed you create a team of excited employees ready to share ideas and implement suggested changes.

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      • Why is Mission So Important to a Company?

        02:56

        from Michael Saletta / Added

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        Why does having a mission matter? Is a mission different than a mission statement? Yes! A mission statement may be written on the wall. A mission really is a core purpose behind your business. A mission goes to the heart of everything a business is about. When the mission lives within the organization the people are passionate about what is most important about the business.

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        • What Does it Mean to be Internally Aligned?

          02:54

          from Michael Saletta / Added

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          Being internally aligned means that everyone in the business from the executive level to the front line workers are moving in the same direction. Companies that lack internal alignment suffer because everyone is moving in a different direction. Differing agendas and politics get in the way of actual business. When everyone in the company is working toward the same goals, same purpose, and in lock-step the results surpass every expectation.

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          • Interrogate Business Blog Introduction from Saletta Leadership

            03:04

            from Michael Saletta / Added

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            Thank you for taking the time to learn more about my passion for business and performance. As a consultant, trainer, and speaker, my businesses have impacted over 10,000 companies from around the world. Please explore my blog and join in the conversation on the topics of leadership, sales, and strategy. I certainly do not have all the answers, yet I love to explore the questions...

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