1. UX meet #4: Design som förändrar världen


    from Valtech Added 31 0 0

    Flera föreläsningar efter varandra i en lång film. 1) Har du tänkt på att det du jobbar med just nu kan påverka en annan människas vardag i flera år? Påverkar du en kan du påverka en hel värld. 2) Frågan är åt vilket håll du som designer vill och kan påverka? Tjänster som förenklar och förbättrar vår vardag skapar fantastiska användarupplevelser och ger självförtroende och vinning hos den som nyttjar dem. 3) Dåliga användarupplevelser skapar frustration, tar längre tid än vad de borde och leder i värsta fall till lägre arbetsmoral och dålig lönsamhet.

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    • Palestra sobre Design de Serviços no Sebrae Nacional


      from Flavio Ludgero Added 77 0 0

      Palestra sobre Design de Serviços ministrada pela Professora de Design Roberta Brack e Flávio Ludgero do Startaê - http://startae.com.br A palestra foi ministrada no Sebrae Nacional e transmitida para o Sebrae estaduais.

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      • Service Design Network Melbourne Q&A, July 2011


        from DESIS Lab Melbourne & SDNM Added 128 0 0

        The first Service Design Network Melbourne Q&A 28 July 2011 An audience-led discussion on service design. The panelists are all knowledgeable people in the field with different backgrounds and perspectives: Cameron Tonkinwise (Associate Dean, Sustainability, Parsons The New School of Design, New York). Dianne Moy (Program Manager, The Watershed, Sydney). Michelle Gilmore (Co-founder and Director, Neoteny Service Design). Melis Senova (Co-founder and Director, Huddle design). Brad Krauskopf (co-Founder and Executive Director, Hub Melbourne). Michael Trudgeon (Deputy Director, Victorian Eco-innovation Lab and Design Director, Crowd Productions). Yoko Akama (RMIT) - host and facilitator.

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        • sLab Explorations: What Design Can Teach Business (& vice versa), with Nathan Shedroff


          from sLab Added 84 0 0

          What can design teach the world of business? And what might business bring to design? With the business world finally focusing on innovation, design has become a new (if ill-understood) priority for managers and leaders. But the real innovation isn't the need for more products and services but to innovate what business, itself, means and how it functions. Nathan Shedroff is a pioneer in interaction and experience design and serial entrepreneur who now focused on how design and sustainability can inform and transform business as we know it. http://slab.ocadu.ca About the Presenter: Nathan Shedroff is the chair of California College of Arts’ groundbreaking MBA in Design Strategy. He is one of the pioneers of experience design, an approach to design that encompasses multiple senses and explores the common characteristics in all media that make experiences successful; he also works in the related fields of interaction design and information design. Nathan speaks and teaches internationally and has written extensively on design and business issues, including the update to his 2001 book, Experience Design 1.1. He’s a serial entrepreneur; works in several media; and consults strategically to help companies build better, more meaningful experiences for their customers. He lives in San Francisco, where the climate, culture, and industry make it easy to have an esoteric and amorphous title like experience strategist and actually make a living. For more information, please visit his personal website at http://www.nathan.com Presented by sLab's Strongly Sustainable Business Model Group (SSBMG). At Strategic Innovation Lab (sLab), one group has chosen to explore sustainability from the perspective of business models. SSBMG focuses primarily on the middle and bottom of the pyramid of organizations including start-up, SMB and SME categories. The group includes industry practitioners, faculty and graduate students from OCAD University’s Strategic Foresight & Innovation program, as well as from York University.

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          • DESIS Lab Melbourne, Q&A panel discussion 2012


            from DESIS Lab Melbourne & SDNM Added 419 0 0

            Panel discussion with Cameron Tonkinwise (Parsons New School for Design and Carnegie Mellon University); Mel Edwards & Justin Barrie (Design Managers Australia); Kate Archdeacon (VEIL) and David Hood (Doing Something Good) This event was a lively and engaged dicussion on overlapping themes on service design, social innovation, public services, community engagement and sustainability. As in the ABC 1 TV, 'QandA' panel discussion series, we asked attending participants to submit questions prior to the day. Below were those that were submitted, providing meaty food for thought. "In this era of social networking, it can be argued that society and community has become a market. For instance, social networking sites rely on users disclosing personal information that can be sold to advertisers. How can the ethical designer create online projects that are successful but don't exploit users? One way is for designers to acknowledge in whose interests they work." "How do we design with people where differences and diversity can be productive, rather than be seen as an obstacle? How do we then demonstrate 'equity' and participation?" "What in the education or experience of the designer supports designers to understand the ethics/responsibilites of working with diverse stakeholder groups on projects that seek to effect change?" "It is possible that the zeal of designers to enter the social innovation space could see them imposing their wish for involvement on society where there is no specific interest from a community? " "There is also the issue of social innovation projects that are more social entrepreneurship and where the project initiator seeks to simultaneously effect change and set up a business. What are the ethics of involving others as volunteers in such activities? " "When trust for government is breaking down, what is the role of community-led organisations, social media network clusters - how are they practicing participation? Who does the designer advocate on behalf of, and how do they practice voicing and practicing through their designing?" "What promises do we make as designers when we design in this space?" "What kinds of designers does this area attract? What had motivated you and what keeps you going?" Practices which encourage Social Innovation and Sustainability offer different ways to think about designers and design agency - how do you see this effecting design education here in Australia? In terms of the particular examples or tactics for social innovation and sustainability, is it important for these to actually be effective and/or sustainable or is it ‘the thought that counts’? Herbert Simon famously wrote about design as a practice which enables 'a move from the actual to the preferred’. Do you think that ideas for social innovation and sustainability have a similar understanding of design’s role, and if so, who’s ‘preferences’ do those ideas aim to meet? One of DESIS’s main activities is to find existing ideas for ‘Social Innovation and Sustainable Practice’ and facilitate the uptake of those ideas more broadly and in other locations. Could this be interpreted as an attempt at developing social ‘pattern languages’? and does it come with a possible danger of outcomes and projects being applied out of context?

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            • Service Design Performances - Dr Yoko Akama


              from Macsym Added 244 0 0

              Service Design Performances is an immersion experience in design for services, bringing together international professionals and scholars to present their work as well as presenting current and future areas of service design teaching and research at Parsons SDS. WARTS-AND-ALL The Real Practice of Service Design Service design case studies are often reported in a manner that abstracts from the messy realities of this practice. Partly because they are trying to promote the value of the emerging field of service design, authors gloss their situated, enacted know-how. This presentation explains how service design case studies could be written up so that they better capture those active contexts. Part of the answer lies in incorporating lessons from fields like change management, where the challenges of dealing with all the particularities of humans cannot be omitted. BIO Dr. Yoko Akama has a practice-led Ph.D. that explored a human-centred practice in communication design. She continues to pursue a socially driven design practice that spans over 10 years in variouslocations including London and Melbourne. Her current research project explores design research methods to explore and strengthen community resilience in mitigating wild fire risks. She is also the co-organiser of the Melbourne Service Design Network in Australia. DESIS LAB Design for Sustainable Social Innovation and Sustainability Lab is a research lab at the School of Design Strategies, Parsons The New School for Design Its mission is to advance the practice and discourse of design-enabled social innovation toward more sustainable cities. DESIS Lab conducts research into the ways in which design can enhance community- led initiatives in the development of more sustainable ways of living and working. In particular, DESIS Lab uses Service Design as a means to apply design expertise into problem setting and problem solving related to sustainable practices and social innovation.

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              • Anna Meroni, Design For Services, 24 October 2011


                from DESIS Lab Melbourne & SDNM Added 265 3 0

                Dr Anna Meroni is assistant professor at the INDACO (Industrial Design, Arts, Communication and Fashion) Department of the Politecnico di Milano University, Italy, a Training and Research Centre in Design. She investigates service from the perspective of strategic social innovation, with a specific emphasis on community centred design. Her main research areas are food systems and innovative housing for sustainable lifestyles. Anna joined us at the Service Design Drinks and Thinks to discuss her new book 'Design for Services'. In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely ‘designs something’ but rather ‘designs for something’: in the case of this publication, for change, better experiences and better services.

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                • Local Intelligence Budaörs


                  from Bas Kools Added 13 0 0

                  Healthy living in Budaörs. How can healthy living become part of your daily life, become part of your routine, in your home and on the street. It is not about being ill but about how to keep yourself fit, in good shape. Together, mental, physical and social health form your immune system, they are the basic ingredients for a healthy life. We will create tools to help to train and to become aware of the ways in which you can exercise body and mind. Context: In this project MOME University Budapest students will form research teams to find and test ideas to help the city council of Budaörs to innovate in the area of healthy living. In collaboration with the City council of Budaörs and the MOME college of design we started the Project “Local intelligence”. This is a project that is about how local designers can help cities to improve their public services. One of these public services is healthcare. In Budaörs the topic of the project is about healthy living. The research area is the housing estate in Budaörs. The goal of the project is to design situations where people can work on healthy living in their daily lives. An important focus within this topic are the middle aged men. That seem to have more health issues and less ideas and tools that can help them to work on a healthier living in their daily lives.

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                  • Mayo Clinic: Why Design in Health Care?


                    from Norsk design og arkitektursenter Added 508 6 0

                    Opptak av Norsk Designråds Faglige frokost «Why Design in Health Care?» på DogA Norsk Design- og Arkitektursenter i Oslo, 29. november 2013. Medvirkende: Jan R. Stavik, administrerende direktør i Norsk Designråd (introduserer) og Lorna Ross, Design Director ved Mayo Clinic Center for Innovation. Filmen varer i 1 time, 23 minutter og 56 sekunder, og er laget av PI Studios for Norsk Designråd.

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