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  1. New and Emerging Trends in Front Line Customer Service

    59:56

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    494 Plays / / 0 Comments

    This webinar is from March 21, 2012. It is presented by Gretel Stock-Kupperman. In this hour long webinar Gretel will talk about being customer focused and new and emerging trends in customer service.…

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    • What Do I Do Now Part II of II

      49:59

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      448 Plays / / 0 Comments

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      • Absolutely Free Online Tools

        57:07

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        369 Plays / / 0 Comments

        The Web is filled with many tools vying for your attention, but even some of the best lie waiting, under the radar. This webinar is filled with these, that you can use to improve your work or home…

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        • Life After Desk Implementing the New Service Models

          01:00:38

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          327 Plays / / 0 Comments

          In this timely webinar from December 4, 2013, library consultant and futurist Joan Frye Williams will bring us up to date on how new service models are performing in a variety of settings. She’ll…

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          • Life’s Pressures

            10:23

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            319 Plays / / 0 Comments

            Stress is natural and can be beneficial, but when the demands we face and our resources for dealing with those demands don’t balance, stress can become unhealthy. This workshop will review…

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            • Keeping Your Library Safe_ Black Belt Librarians

              01:03:21

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              316 Plays / / 0 Comments

              During this hour, Warren Graham will take the academic theory of security and show you how to actually apply it in the real world. Presented by Warren Graham from January 8, 2013. This material…

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              • How to Download a File in Moodle

                01:27

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                300 Plays / / 0 Comments

                This brief video is from Chuck O'Shea who shows how to download a file in Moodle. This material is taken from an Infopeople webinar. Infopeople [infopeople.org] is supported by the U.S.…

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                • CLA Reimagine Promo

                  02:43

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                  293 Plays / / 0 Comments

                • Library Box

                  58:35

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                  292 Plays / / 0 Comments

                • Cal Vets Introduction

                  08:06

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                  273 Plays / / 0 Comments

                  This is the Introduction to the CalVet series presented by the California State Library. John "Buzz" Kraft talks about how to best help veterans coming to your library or library's…

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                  • Beyond The Rhymes: Part 3 The Package

                    01:03:12

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                    Archive of a live event that took place on Feb 20, 2014. Storytime is the most vital early learning program in your community. This series of three webinars (People, Place, Package) will introduce…

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                    • Library Pressures

                      19:13

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                      199 Plays / / 0 Comments

                      Stress is natural and can be beneficial, but when the demands we face and our resources for dealing with those demands don’t balance, stress can become unhealthy. This workshop will review…

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