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research

Created by jappreet kitty

For my final major thesis, the subject was to research how the speed of service recovery in an online brand affects the brand trust. As an experimental research method, random people were approached and made to wait for a question we never asked to observe…


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For my final major thesis, the subject was to research how the speed of service recovery in an online brand affects the brand trust. As an experimental research method, random people were approached and made to wait for a question we never asked to observe if they still believe we have a question to ask when made to wait.

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