Watch Navigating Difficult Issues with Peers, Staff & Clients, Dr Andrew Heys "2017 Exclusive" Practice Management or Skills Online | Vimeo On Demand

License is for single fee earner to access CPD session for 12 months.  Learning Outcomes 1. Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines 2. Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively. 3. Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others 4. Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise   About your Speaker: Dr Andrew Heys Dr Andrew Heys is the MBA Director at the Macquarie Graduate School of Management (MGSM), Macquarie University. The MGSM full-time MBA is Australia’s highest ranked MBA program according to the Financial Times (FT) 2015 survey and is currently ranked no.56 worldwide on the FT top 100. MGSM is an AACSB accredited business school. As MBA Director, Dr Heys oversees all program related activities and plays a leading role in the operations of MGSM. Dr Heys received his PhD in management from Macquarie University in 2013, he also holds a Masters in International Studies (Hons1) from the University of Sydney and Bachelors degree in Politics from Macquarie University.  Dr Heys adopts a practical and applied approach to his teaching and research, he has been deeply engaged with industry throughout his career at MGSM and has led several key initiatives to bring the School and its students into closer contact with industry. Dr Heys chairs a number of important policy and oversight committees and plays a pivotal role in curriculum development, He directs academic compliance projects and mentors new academic teachers and adjuncts. Dr Heys is passionate about increasing the connectivity and employability of MGSM graduates.  As the founder of Heys and Associates, Dr Heys has consulted to industry across the Asia-Pacific for 15 years.Current and past clients have included several Fortune 500 multinationals for whom he has led critical engagements across the Asia-Pacific – he has also worked with wide array of Australian blue chip companies and top tier professional services firms. A master facilitator, Dr Heys provides professional development workshops, strategic facilitation, tactical advice and coaching.  Further Information  To LogCPD - All CPD for Me accounts include free LogCPD for individuals so no matter where you go you control your activities log and be audit ready.  If particular educational activities are relevant to your immediate or long term needs in relation to your professional development and practice of the law or profession, then you should claim one "unit" for each hour of online viewing, listening, and private study completing relevant downloads, available for ongoing, Ask the Expert Q&A at CPDforMe.com.au.   The statements, analyses, opinions and conclusions in these materials are those of the author and not CPD for Me or CPD-LIVE and BD for Law Firms Programs, which act only in the capacity as convener of education courses.  No part of any seminar or legal update can be regarded as legal advice. Although all care has been taken in preparing each session, update and/or associated papers, viewers must not alter their position or refrain from doing so in reliance on any paper. Neither the author nor CPD for Me, CPD-LIVE and BD for Law Firms Programs accept or undertake any duty of care relating to any part of any presentation or relevant handouts. Copyright in this material is retained by the authors.    About CPD for Me  CPDforMe.com.au offers over 160 pre-recorded exclusive webinars filled with gems of over 100 leading Australian barristers, accredited specialists and professional service industry experts with ongoing Q&A so busy lawyers, accountants and advisors can obtain practical, relevant learning and meet CPD compliance requirements, on any device and with no travel hassles.   CPD for Me host monthly CPD-LIVE webinars and produce on-demand CPD courses of mandatory subjects: practice management, professional skills, business skills, Australian substantive law, ethics and professional responsibility. Anywhere, anytime, any device.  A license to publish in this format has been granted to CPD for Me exclusively. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act, no part of these materials may be reproduced by any process without written permission of CPD for Me.  If you have any questions, please call 1300 273 463.  Terms and conditions apply https://cpdforme.com.au/conditions-of-use/ Disclaimer https://cpdforme.com.au/disclaimer/  © Copyright 2019 CPD for Me - All Rights Reserved

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Navigating Difficult Issues with Peers, Staff & Clients, Dr Andrew Heys "2017 Exclusive" Practice Management or Skills