Attendees on mute or with hearing needs need captions during the broadcast, not two days after. A live captioning vendor per webinar adds a per-event cost and a coordination step that scales badly across a webinar program.
Recap emails go out 24 to 48 hours after the webinar. A third-party captioning cycle on the recording runs longer than the recap window, so the replay ships uncaptioned or the recap gets delayed.
Webinar registration lists span every region marketing runs into. English-only recaps leave registrants who signed up with an international email domain reading a replay they cannot follow, and on-demand watch rates drop.
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